Shipping policy

Last Updated: October 2, 2026

Welcome to KidsGyan.com. We are committed to delivering your orders safely and on time across India.

1. Shipping Coverage

We currently ship our products to most serviceable locations across India.

Some remote or non-serviceable locations may not be eligible for delivery. If your location is not serviceable, we will contact you regarding the order.

2. Order Processing Time

Orders are generally processed within 1–3 business days after the order is successfully placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you will receive the available shipping/tracking information through your registered email address, phone number, or other contact details provided during checkout.

3. Delivery Time

Estimated delivery time within India is generally:

5–10 business days after dispatch.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Remote and certain rural locations may require additional delivery time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

We may also offer free shipping on selected products, orders, or promotional periods. Any applicable shipping offer will be clearly mentioned on the website or at checkout.

5. Order Tracking

Once your order has been dispatched, we may provide a tracking number or tracking link where available.

You can use the tracking information to check the current status of your shipment.

Please allow some time for the tracking information to become active after the order has been dispatched.

6. Delayed Deliveries

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur because of:

  • Courier or logistics issues
  • Weather conditions
  • Natural disasters
  • Public holidays
  • Incorrect or incomplete delivery information
  • Remote delivery locations
  • High order volumes
  • Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact us so that we can assist you.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information, including:

  • Full name
  • Complete delivery address
  • PIN code
  • Phone number

If an order cannot be delivered because of an incorrect or incomplete address or because the recipient is unavailable, additional shipping charges may apply for re-delivery, where applicable.

8. Damaged or Missing Packages

If you receive a package that appears damaged, opened, or tampered with, please contact us as soon as possible.

We recommend taking photographs or videos of the package and product before opening or immediately after noticing any damage. This may be required to help us investigate the issue with the courier.

For missing packages, please contact us after checking the tracking status and confirming that the package has not been received by a family member, neighbour, or other authorized person.

9. Multiple Products in One Order

If you purchase multiple products, your order may be shipped in one or more packages depending on product availability, warehouse location, or shipping arrangements.

As a result, different products from the same order may arrive separately.

10. Contact Us

If you have any questions regarding your shipment or delivery, please contact us through the contact details provided on KidsGyan.com.

KidsGyan.com
Email: [Your Support Email]
Phone/WhatsApp: [Your Contact Number]

We will make reasonable efforts to assist you with your shipping-related concerns.

11. Policy Updates

KidsGyan.com reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated date.

By placing an order on KidsGyan.com, you acknowledge and agree to the terms of this Shipping Policy.